Frequently Asked Questions

We’ll send you an invoice on the 5th of the second month after your trial ends. Monthly and yearly payments can be made via M-PESA or bank transfer. For yearly subscriptions, contact us at support@pms.co.ke or WhatsApp us +254 725 345 345 to get account details and payment instructions.

If payment is not received by the due date, admin access will be temporarily disabled until the invoice is cleared. However, your tenants will still be able to submit rent payments without interruption.

Yes. While the platform is built to serve most property management needs out of the box, we offer custom features and integrations upon request. Charges apply depending on the complexity of the customization. Reach out to discuss your requirements.

No. Property Admin is a fully cloud-based software. You only need an internet connection and a web browser to access your dashboard via pms.co.ke. There’s no software installation required on your device.

Yes. All active subscribers get automatic system updates including feature upgrades, performance improvements, and bug fixes. Our team also provides customer support via email, phone, or chat during business hours.

Absolutely. Your data is stored securely in the cloud with daily automated backups and encrypted access. We comply with Kenya’s Data Protection Act to ensure confidentiality and privacy of all users and tenants.

No. Property Admin is fully cloud-based. You can access your dashboard securely via any modern browser at pms.co.ke.

Yes, we can configure the system to work with your domain at an additional setup fee.

Yes. You can create user accounts with custom permissions for your staff or agents.

Property Admin supports residential, commercial, and mixed-use properties. You can manage units, leases, tenants, and transactions.

Yes. You can upload lease documents and collect digital signatures directly through the platform.

Yes. Your data is encrypted and stored on secure servers with daily backups and access controls.

Yes. We follow all legal and technical protocols required to comply with Kenya's data privacy laws.

Yes. Tenants have their own login where they can view rent balances and pay via M-PESA or other supported methods.

No. Tenants can still log in and pay rent even if your admin access is restricted due to unpaid subscription.

Yes. We welcome feature requests and offer paid customization services tailored to your needs.

Yes. Active subscribers get email and WhatsApp support during business hours.

Use the "Forgot Password" link on the login page to reset your credentials.

Please contact us at support@pms.co.ke or through your admin dashboard chat for immediate help.